Returns, Exchanges & Refund Policy

NEED TO MAKE A RETURN?

I'm sorry to hear our products are not working out for you. Please send us an email at hello@madisonromy.com.au and we'll get your return taken care of. 

WHAT ITEMS ARE RETURNABLE?

Any items purchased from Madison Romy The Label are returnable within 30 days of purchase excluding items listed as final sale, and any samples, free products, gifts or prizes. 

Proof of purchase required for all returns and exchanges.

Products returned due to change of mind must be in unused condition and in original packaging. 

WHO PAYS FOR RETURN SHIPPING?

Madison Romy The Label will not refund any return shipping charges. Any charges incurred whilst returning an item will be paid for by the customer. 

HOW LONG DOES IT TAKE TO PROCESS REFUNDS? 

It takes 5-7 days once we receive the return dependent on your banking institution. 

I USED THE SKIN CARE FOR A COUPLE OF WEEKS AND IT'S NOT FOR ME. CAN I RETURN IT?

Yes. We offer a 30 day money back guarantee on all skin care products. If you have tried it for at least 30 days and are not satisfied with the results, you can return the remainder of your product in exchange for a store credit.

Store credits are only given for returned 'used' skin care and for the original value paid for the product excluding shipping.